Overview

Our refund and returns policy is valid for 7 business days from the date of delivery. Unfortunately, if more than 7 business days have passed since your purchase was delivered, we cannot offer a full refund.

To qualify for a return, your item must be in its original packaging and the same condition as when you received it. Please include a receipt or proof of purchase with your return.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Items not in their original condition, or that are damaged or missing parts due to reasons other than our error.
• Items returned more than 7 business days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. This email will inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within 48 hours. Please note that the time it takes for the credit to post depends on your bank.

Important Note

All our items are of the highest quality and are individually handcrafted. As a result, we do not offer refunds, store credit, or exchanges for changes of mind.

Late or Missing Refunds

If you haven’t received your refund yet, please take the following steps:

1. Double-check your bank account.

2. Contact your bank, as processing times may vary.

If you have completed these steps and still haven’t received your refund, please contact us at sunflowersonthehill@outlook.com.

Sale Items

Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

Due to the unique nature of our products, we cannot offer exchanges.

Require Assistance?

If you have any questions regarding refunds or returns, please contact us at sunflowersonthehill@outlook.com.